Shipping Policy: Delivering Performance to Your Doorstep

We ship globally to empower runners everywhere (exclusions apply for some remote areas and parts of Asia). Our process is as efficient as your stride.

Order Processing & Delivery Timelines

  • Order Processing: 1-2 business days. We check, pack, and dispatch your gear with care.
  • Shipping Options & Estimated Delivery:
    • Standard Shipping: Shipped via DHL or FedEx.
      Delivery: 10-15 business days after dispatch.
      Cost: $12.95.
    • Free Shipping: Available on orders over $50, shipped via EMS.
      Delivery: 15-25 business days after dispatch.

Delivery times are estimates and may vary based on destination customs processing. You will receive a tracking number once your order ships.

Accepted Payment Methods

We offer secure checkout with: Visa, MasterCard, JCB, and PayPal.

Returns & Exchanges: Our Runner-Focused Promise

Just as finding the right pace is key to a great run, finding the right fit is key to great gear. If your purchase doesn’t meet your expectations, we’re here to help you get back on track.

Key Policy Summary

  • Return Window: 15 days from the date of delivery.
  • Condition: Items must be unworn, unwashed, in original packaging with all tags attached.
  • Process: Start by contacting our customer service team.
  • Refunds: Issued to the original payment method within 10 business days of receiving your return.
  • Exchanges: Subject to product availability.

Step-by-Step Return & Exchange Process

  1. Initiate Your Request
    Within 15 days of delivery, email us at [email protected]. Include your order number and reason for return/exchange.
  2. Prepare Your Package
    Ensure items are in original, saleable condition: unworn, unwashed, with all tags and packaging. Include the packing slip or order confirmation.
  3. Ship Your Return
    Once approved, you’ll receive a Return Merchandise Authorization (RMA) number and instructions.
    Return Address: Tcrunning Sale Store Returns, 1173 Hillcrest Avenue, Boston, US 02199.
    Shipping Cost: Return shipping is the customer’s responsibility, unless the return is due to our error or a defective product.
  4. Inspection & Processing
    We inspect returns within 3-5 business days of receipt. Upon approval, we process your refund or exchange immediately.

Refund Timeline & Method

  • Timeline: Refunds are issued to your original payment method (Visa, MasterCard, JCB, PayPal) within 10 business days after we receive and approve your return.
  • Method: The refund will appear in your account based on your bank or provider’s policies.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we cover standard shipping for the replacement item.

Non-Returnable Items

To ensure safety, hygiene, and the performance integrity of our gear for all athletes, the following items cannot be returned or exchanged:

  • Worn or Used Footwear: Any shoes from our Racing, Trail, Road, or Cross Trainer collections that show signs of wear, dirt, or outdoor use.
  • Personalized or Customized Products: Any items that have been altered.
  • Final Sale Items: Products purchased from our Closeout menu are typically marked as final sale and are not eligible for return unless defective.
  • Items Damaged Due to Misuse.

If you receive a defective or incorrect item, contact us immediately at [email protected]. We will arrange a prepaid return and expedite a replacement or refund.

Exchange Requests

Need a different size or color? Exchanges are subject to availability. Initiate the process within the 15-day window. We recommend checking stock on our site first. If your desired item is out of stock, we will process a refund.

Need Help? We’re Here for You.

Our customer service team supports runners across the globe. For questions about returns, exchanges, or your order:

  • Email: [email protected]
  • Mail: Tcrunning Sale Store, 1173 Hillcrest Avenue, Boston, US 02199

We aim to respond to all inquiries within 24-48 hours.

Shop Smart. Run Strong.Tcrunning Sale Store | Performance Gear for Every Pace

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